F.A.Q's

In this section you will find the answers to some of the most common questions that we receive. Don't see your question? Contact Us!

 

  • Do you guarantee your work? Yes, if you are not satisfied we will do are utmost to make you happy, if we can't we offer a full refund.
  • Do you do a background check on your employees? Yes, believe it or not not everyone does, it is easier to just hire and not worry about what kind of damage a employee can do to
    the customers home.
  • What is steam cleaning? Steam cleaning is what we call a hot water extraction, Most of the readers of this web page want to have their home or business carpets cleaned. Our cleaning procedure will begin with a pre-spray, which will suspend the dirt. In addition, specialty spotting may be necessary on some stains. This is definitely the best way to clean a carpet, and the only way to keep a warranty with Shaw Industries, the world's largest manufacturer of carpets. Normal drying time is 2 to 5 hours with the Rotovac system. Immediately after cleaning, it does not hurt the carpet to walk on it as long as you wipe your feet before you come in from outside.
  • What does IICRC certification mean? The IICRC (Institute of Inspection, Cleaning, and Restoration Certification) is the certification board which writes all of our standards and oversees our schools. To achieve this certification, technicians must attend two or three day schools and then pass the tests administered after the classes. We always have a IICRC tech on board when we do your carpet.
  • Is carpet healthy? The EPA did a study of indoor air quality and discovered that home with carpet had cleaner air than homes with hard floor surfaces. How could this be? The fact of the matter is that carpet traps particulates that float in the air such as dust, skin cells, etc. and that frequent vacuuming then eliminates them. When a home does not have carpet, the particulates continue to circulate in the air when the HVAC system comes on. Of course, a good vacuum is essential to maintain the air quality (we recommend uprights). You may want to think twice before ripping out your carpet.
  • Why do I see all these ads for 6.95 a room that seems kinda cheap? Yes it is! and it is cheap because they lure you in but you never end up getting that price. They will come to your home and tell you that your carpet needs more then a 'steam cleaning" it needs a "deep cleaning" and then they hike the price up. It is what we call "bait and switch" and they ruin the reputation of good cleaners. We at Star carpet cleaning try our best to keep the prices low enough so it is affordable but still maintain top notch workmanship.